Entertainment Sites
Many entertainment sites involve contracts that allow people to stream video and music, watch live sports or concerts, or store and play music. Most of these sites save credit card information and for many the contract continues to renew until there is a request to stop it. After your loved one’s death, you must reach out to each service to prevent this and possibly get a refund for the time remaining in the contract.
When you know your loved one’s password and username or email you must login to their account to begin the process.
Movies and TV Shows
Amazon Prime Video
Password and email address known
Password and email address unknown — Contact Amazon Customer Support or call 888-280-4331 to close their account.
AppleTV
Password and Apple ID known
- All Apple accounts including AppleTV can be managed from a single location using their Data and Privacy website.
- If you just want to close just the AppleTV account, the process depends on which device they accessed it from, iPhone, iPad, Mac computer, or Apple TV.
Password and ID unknown — Email Apple Support or call them at 1-800-275-2273
Dish Network
Call Dish Network at 866-218-2297 to cancel their service. You will need the last four digits of their Social Security Number, the account number or the amount of the most recent payment, and the Death Certificate.
Disney+ Channel
Password and username unknown — Request cancellation through the Disney+ Help Center or call them at 888-905-7888.
Fandango
Send all requests to delete accounts to Fandango Customer Support, call 866-857-5191, or set up a chat.
Google Play
Password and email unknown — Make a request for cancellation of their account directly to Google.
HBO Max
Password and username unknown — Request cancellation through the HBOmax Help Center or text, email, chat, or call them.
Hulu Plus
Password and email known
Login to Hulu with their email and password and either:
- Get sent directly to Hulu Plus cancellation page; or
- Go to their Account page, click the Cancel Subscription button and follow the steps outlined.
Password and email unknown — Contact the Hulu Help Center.
National Geographic TV
Contact National Geographic TV by email or calling 833-866-0769.
Netflix
Password and email known — Log onto Netflix Cancel Your Membership? using their email and password and follow the directions.
Password and email unknown — Call 866-716-0414.
Peacock
Password and username known — Sign in to the Peacock Cancel Plan page using their email and password.
Password and username unknown — Make a request for cancellation by email.
Philo
Password and username unknown — Make a request for cancellation by online chat or calling 855-277-4456.
Sling
Password and username unknown — Contact Sling TV online, by chat, or calling Customer Service at 888-309-0838.
Vimeo
Password and username unknown — You may submit your request by email legal@vimeo.com or to: Vimeo, Inc., 555 W 18th St, New York, NY 10011, Attention: General Counsel.
Music
Amazon Music
Password and email address unknown — Contact Amazon Customer Support or call 888-280-4331 to close their account.
Apple Music/iTunes
Password and Apple ID known — All Apple accounts including iTunes can be managed from a single location using their Apple ID.
Password and ID unknown — Call Apple Support at 1-800-275-2273.
Audible.com
Audible.com is an Amazon product and can be deleted through their Amazon account.
Password and email address known — Log in to their Audible account with their email and password.
Password and email address unknown — Call 888-283-5051.
Deezer
Password and username known — Log in to their Deezer account using their email and password.
Password and username unknown
Contact Deezer online or by clicking on the Chat icon in the lower right corner of the Contact Deezer page.
LiveXLive
Send an email to LiveXLive Customer Support from the email address associated with the LiveXLive account.
Myspace
Password and email address known
Password and email address unknown — Send a message to Myspace Customer support.
Napster
Password and username unknown — Contact Napster Customer Service by email or chat.
Pandora
Password and email address known
Password and email address known or unknown — To request cancellation contact Pandora Help or email them.
SiriusXM
Password and username known
- Log in to their SiriusXM Manage My Account page with their email or username and password.
- Follow the directions to cancel their account.
Password and username unknown — Contact SiriusXM Customer Service by chat or calling 866-635-5027.
Spotify Premium
Password and username and/or email address known
Password and username and/or email address unknown — Contact @SpotifyCares on Facebook or Twitter or fill their Contact Form.
Tidal
Password and username unknown — Submit a cancellation request to Tidal.
YouTube Music
YouTube Music is a Google product and can be canceled from their Google account.
Password and email known
- From their Google/YouTube account using their email and password.
- From their YouTube Music page click on their picture or icon and select Manage your Google Account.
Password and email unknown — Make a request to cancel their account directly to Google using the Describe your issue search bar in Google Account Help.
Sports
DANZ
Password and username unknown — You can try and request cancellation by going to the help page and clicking on Chat with us in the lower right hand corner.
ESPN+
Password and username address known
Password and username unknown — Use the ESPN Help Center to send a request to close their account.
Fubo TV
Password and username unknown — Call Fubo TV Customer Service at 844-879-3826.
MLB TV (baseball)
Password and username address unknown — Call MLB.TV’s customer service line at 866-800-1275 or contact them through the MLB Online Support page.
NBA (basketball) League Pass
Password and username address known
Password and username address unknown — Submit a request to NBA League Pass Subscription Support.
NBA TV
All cancellation requests must be made through the cable or satellite provider through which their subscription was purchased. You may need their email, password, and Cable or Satellite provider information. You can submit a request to NBA League Pass Subscription Support.
NFL (football) Game Pass
Password and username address known
Password and username address unknown — Contact NFL.com directly either by email, phone at 855-288-8842, or submit a digital request.
NHL Network (hockey)
Password and username address known — Video on canceling a subscription
Password and username address unknown — To request cancellation email NHL.com through their web form. They offer a live chat option (on the right hand side of that page), and a phone option at 866-210-6349.