In addition to photo albums and storage on electronic devices such as smartphones, computers, and thumb drives, your loved one may have stored many photographs and videos in a web-based photo sharing service. There are many such services. Some are social media sites. Others are sites exclusively for photographs and videos.
When you know your loved one’s password and username or email you must login to their account to begin the process.
Password and email known
Password and email unknown — Try calling Adobe Customer Service at 800-833-6687 to ask about accessing and closing their account.
Password and username known
Password and username unknown — Contact Yahoo to explain the situation and provide the Flickr account info for the person who has died by calling Yahoo! Legal Compliance team at 408-349-3687 or going to the Help by email page on the Flickr website; or Help page on the Yahoo! website.
You will need to provide proof that you are the executor or administrator of the estate (such as a copy of the will or grant of representation), the account URL, your loved one’s username, and a copy of the death certificate.
Password and username unknown — Request access to account content by filling out a Submit a request regarding a deceased user’s account form.